Dhruv Shah,
I build the backend & AI systems
that businesses run on.

Building IRIS, an AI employee for e-commerce support

• Co-founded an AI startup and architected IRIS, an AI "employee" that autonomously handles e-commerce customer support, now resolving ~78% of conversations without a human.
• Designed the core architecture: Next.js + TypeScript app, Prisma/PostgreSQL data layer, and Python AI services running an intent-detection → verification → lookup → respond/escalate pipeline.
• Built a multi-tenant backend serving two entry points from one codebase: a hosted support page and an embeddable chat widget, each scoped to its business's data.
• Shipped customer flows for order status, refunds, invoices, product availability, and new orders, gating sensitive data behind OTP identity verification.
• Built an owner dashboard plus a natural-language "ask your business" assistant surfacing orders, conversations, and low-stock alerts.

Platform, authentication, observability & backend integrations

• Leading the migration of company-wide authentication and authorization off hard-coded, table-managed roles onto Microsoft Entra, partnering with the infrastructure team to define the app registrations and policies we need, and a safer, simpler employee login with MFA.
• Implemented Auth0 in a production Bison application, modernizing its login and access flows.
• Standing up Gravitee as an API gateway to give the org real visibility into API traffic and separate API keys per team, replacing a setup with no gateway and shared credentials.
• Set up Datadog observability from scratch when I joined, monitoring queues, services, and integrations across the whole platform.
• Rebuilding email infrastructure on SendGrid, moving off Microsoft Exchange for deliverability visibility, error handling, and clearer delivery tracking.
• Modernized legacy PHP, Yii, Zend, and Laravel apps powering logistics and carrier workflows into smaller, testable services.
• Designed backend services for high-volume integrations across SQL Server, RabbitMQ, SQS, and Azure Blob Storage, including hardened Track & Trace integrations with Highway (eligibility rules, carrier validation, status sync, retries, and safeguards).
• Built employee/user sync via Paycom, Workday, and RBAC, and advanced CI/CD with Docker, GitHub Actions, GHCR, and Portainer.

Live healthcare product

• Built modules for a live healthcare app with React, Django, and MySQL, ensuring reliable data storage and retrieval.
• Used Redux-Saga to manage async operations cleanly, improving responsiveness.
• Architected and integrated Django REST APIs for smooth frontend↔backend communication.

Multi-project agile delivery

• Worked across the full SDLC, from requirements and design to development, testing, and release, in an agile/SCRUM setup tracked in JIRA.
• Built dynamic, cross-browser UIs with Angular 11, TypeScript, Angular Material, and Vue.js.
• Developed REST controllers with Spring Data REST and a JPA/Hibernate data layer over Oracle DB.